Contact Lux Candles & Melts

Reach Out to Us

We have you covered. Reach out 24/7 or choose an option

4.

Chat With US

Need help? Click on the Purple Icon in the bottom right corner, or leave a message and we'll get back to you.

Woman at a desk ready to assist customers on the Lux Candles & Melts Contact Us page.
INFORMATION QUESTIONS

Order Problem

Where is my order?

Please use your My Account page to track you order

My Order is Missing

If you have already checked the shipping status and it is confirmed lost, please contact us an we will start an investigation. Most times lost packages are misplaced in warehouses and arrive a day or so later. We will keep you up to date every step of the way

Items Arrived Damaged

If you receive a damaged item, please contact our customer service immediately. To help us resolve the issue promptly, please provide clear images of the entire package and the damaged item within the packaging.

Extremely important: If your order includes a candle, please do not unwrap it. Glass is fragile, and unwrapping a damaged candle could cause injury. Simply take a photo of the candle and its packaging to document the damage.

Replacement Items

If you receive a damaged item, please submit clear images of the damaged product and packaging to initiate a damage claim.

Unfortunately, due to high shipping costs, we are unable to offer replacements for damaged items. However, once your claim is approved, we will immediately issue a credit back to your original payment method.

To ensure timely processing, please submit your claim within 48 hours of receiving your order.

Extremely important: If your order includes a candle, please do not unwrap it. Glass is fragile, and unwrapping a damaged candle could cause injury. Simply take a photo of the candle and its packaging to document the damage.

Reach out 24/7

CONTACT US FOR ANY QUESTIONS